Shipping

Shipping processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays.

Shipping rates & delivery estimates

Shipping rates and delivery estimates will be calculated and displayed at checkout. Ohio Candle Factory ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipping confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Ohio Candle Factory is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ohio Candle Factory is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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